Privacy Policy

1. Who we are

Aira Agent is a product of Alto Technology Co., Ltd. (“Alto”, “we”, “us”), a company in Bangkok, Thailand. Alto is the data controller for the personal data described in this policy.

2. The data we collect

Data you give us, for example through a Facebook or Instagram lead form, our LINE Official Account, a demo booking, or an email:

• your name
• your phone number and email address
• your clinic or company name, and your job title
• your answers to the questions in the form, and the messages you send us

Data we collect when you use our website, through cookies and similar tools from Google Analytics and the Meta Pixel:

• the pages you visit and the buttons you click
• your device type, browser and approximate location
• your IP address, and the page or ad that brought you to us

3. Lead forms on Facebook and Instagram

When you submit one of our lead forms, Meta Platforms sends us the data you entered in that form. We use it only to contact you about Aira, for the purpose shown on the form. Meta’s own handling of your data is covered by the Meta Privacy Policy at facebook.com/privacy/policy.

4. How we use your data

• to reply to your enquiry and to contact you about Aira
• to arrange a demo or a consultation with our team
• to send you the information about Aira that you asked for
• to measure our ads and improve our website
• to meet our legal obligations

We use your data on these legal bases under the PDPA: your consent, steps you ask us to take before a contract, our legitimate interest in replying to business enquiries, and our legal obligations.

5. Who we share it with

We do not sell your personal data. We share it only with:

• service providers who run tools for us, such as Meta, Google, LINE, and our hosting and database providers. They may use your data only to provide their service to us.
• government authorities, when the law requires us to
• a buyer or successor of our business, if Alto is merged or sold. This policy will still apply to your data.

Some of these providers store data outside Thailand. When they do, we use providers that protect it to a standard the PDPA accepts.

6. How long we keep it

We keep lead and contact data for up to 2 years after our last contact with you, unless you ask us to delete it sooner or the law requires us to keep it longer. Then we delete it or make it anonymous.

7. Your rights

Under the PDPA you have the right to:

• see and get a copy of your personal data
• correct data that is wrong or incomplete
• ask us to delete your data
• object to how we use your data, or ask us to limit it
• withdraw your consent at any time
• receive your data in a format you can move to another service
• complain to the Office of the Personal Data Protection Committee (PDPC)

To use any of these rights, email us at alvin@altoai.co. We reply within 30 days.

8. Cookies

Our website uses cookies from Google Analytics and the Meta Pixel to count visits and measure our ads. You can block or delete cookies in your browser settings. You can also choose which ads Meta shows you in your Facebook ad preferences.

9. Security

We protect your data with access controls and encrypted connections, and only the people who need it can see it. No system is completely secure, so we cannot promise that your data will never be exposed.

10. Children

Aira is a service for businesses. We do not knowingly collect data from anyone under 20 years old.

11. Changes to this policy

We may update this policy. When we do, we change the effective date at the top of this page.

12. Contact us

Alto Technology Co., Ltd., Bangkok, Thailand

Email: alvin@altoai.co